frequently asked questions
I receive queries of curious folx on occasion and want to share them here. As I receive more questions, I will add them to the list.
Ordering and Shipping
- Can I ship internationally?
- I am able to ship domestically at this time. Please check back to see any updates to my shipping capabilities.
- Can I pick up my order?
- Yes! I can arrange to have pick up as an option if you live locally, just select the "Pick up in Muncie, IN" shipping option. Upon placing your order, I will contact you to coordinate the pick up.
- I am also going to be available at local farmers' markets in Muncie, so please feel free to stop by and say hello.
- Where is my order? How can I track a package?
- Once I receive your order, I will begin making your order from scratch according to the timing of your order. Upon my shipping your truffles, you will receive an email from USPS with a tracking number and an estimated arrival date.
- IF YOU DO NOT RECEIVE AN EMAIL, PLEASE CONTACT ME IMMEDIATELY SO THAT I CAN ENSURE ACCURATE SHIPPING.
- How do I place a wholesale order for my retail store?
- As of August 2017, I am not capable of fulfilling wholesale orders. Please check back for future updates as this is a near-future endeavor for Queer Chocolatier.
- I saw a truffle flavor that I do not see on your website anymore. Where did it go?
- I will rotate flavors based on seasonality, popularity, and availability of ingredients. If you have a favorite that is no longer in the store, reach out to me and tell me which truffle you're looking for and we will examine whether that flavor should make a future cameo!
- What is your return policy?
- I want to provide you the utmost in happiness and quality. Please review my return policy for more details.
About High-Quality Chocolate
- Does Morgan make the chocolates?
- Oh yeah. Every day, I'm trufflin'.
- Are Queer Chocolatier chocolates hand-rolled?
- Yes, they are! I infuse cream (or non-dairy cream) with ingredients to create unique flavor offerings, then heat the chocolate with the infused cream to create a ganache. This ganache is chilled and then portioned, rolled and coated by hand.
- What is your base chocolate?
- This is a fascinating question that cuts to the heart of my values. Finding the best chocolate for Queer Chocolatier meant exploring and researching deeply the means of chocolate production; economic, social, and environmental impacts of that production; and the quality of the product itself.
- I have selected Chocolates El Rey as my base chocolate due to their nature of operating as a direct trade company with Venezuelan cacao farmers.
- Read more about my wonky passion about chocolate in my blog!
- Where are the truffles made?
- As a small, start-up business, I do not have a brick-and-mortar facility. Instead, I rely on my community resources and rent space from a certified kitchen that is inspected through the Department of Health.
- What is the shelf life of Queer Chocolatier truffles?
- Does not compute...?
- No really, what's the shelf life?
- Ideally, you won't be testing the bounds of a shelf life of truffles. But, I get it (no I don't). Chocolate is best stored in a cool, dark place. A refrigerator is not ideal as the fats in chocolate are sponges for ambient odors and, as your chocolate may pick those up, the flavor can be negatively affected. However, sometimes chocolate must be place in the refrigerator to firm up from having partially melted and that's fine. If you keep your chocolate in the refrigerator, please keep it in an airtight container and eat within 2-3 weeks. If you keep in a cool, dark space outside of your refrigerator, consume within 1-2 weeks.
- The first thing you'll notice when chocolate truffles start to approach the end of their shelf life is that their texture begins to change from smooth and creamy to dry and crumbly. At that point, if your truffles have reached that stage, I would discard them as they just won't be as pleasant of an experience to consume any longer.